Refund and Returns
Refund & Return Policy – Liaura Global
At Liaura Global, we are committed to ensuring customer satisfaction. If you are not completely satisfied with your purchase, we are here to help with an easy and transparent return and refund process.
Return Eligibility
You may request a return if:
- You received a damaged or defective product
- You received the wrong item
- The product is expired or unusable
📌 To be eligible for a return:
- The item must be unused and in its original packaging
- You must request a return within 3 days of receiving the product
Non-Returnable Items
We do not accept returns for:
- Used or opened products
- Products damaged by the customer
- Items without original packaging
- Change of mind after delivery
Return Process
To initiate a return:
- Contact our support team with your Order ID
- Provide clear photos or videos of the issue
- Our team will review and confirm your request
- After approval, we will arrange return or replacement
Refund Policy
Once your return is approved:
- Refunds will be processed within 5–7 working days
- Refunds may be issued via:
- Mobile banking (bKash/Nagad)
- Bank transfer
- Adjustment with your next order
Replacement Policy
Instead of a refund, you may also request a replacement product if available. We will deliver the replacement as quickly as possible.
Delivery Charges
- If the return is due to our mistake (wrong/damaged product), we will cover delivery charges
- If applicable otherwise, the customer may need to bear the return cost
Important Notes
- Please check the product in front of the delivery person (if possible)
- Always provide accurate contact details and address
- Liaura Global reserves the right to reject invalid return requests
Need Help?
For any return or refund-related queries, contact us:
📞 +880 1704-202293
📧 support@liauraglobal.com
Our Commitment
We strive to provide high-quality products and a smooth shopping experience. Your satisfaction and trust are our top priorities.